Below there are some steps that may help you connect to Internet Banking. These steps should be followed exactly as specified to get good results.
128-bit Encryption:
Click on “Help” at the top of the screen and click on “About Netscape”. The following screen should appear depending on which version you have. Towards the bottom of the screen you will want to make sure it is set to at least 128-bit encryption. If it is anything less then you will want to Download Netscape 7.0
Session Cookies:
You must have session cookies enabled in order to have a secure connection. By enabling cookies this allows your browser to send pertinent information needed by the Home Banking software to verify your member number and password. If you do not have session cookies enabled you won’t be able to get to the required page to enter your user name and password.
Simply click on “Edit” at the top of your browser screen and click on “Preferences” and the following screen should appear.
Double click on “Privacy & Security” then single click on “Cookies” and the following screen should appear.
Make sure you have “Enable all cookies” selected and click on “OK”.
Deleting Temporary Internet Files and existing Cookies:
When browsing the internet there are temporary files saved to your computer's cache to help larger pages load faster. This can cause problems for banking websites because the information is never the same as when you visited it the first time. By deleting these temporary files it allows your browser to think that it is the first time and loads everything new.
Simply click on “Edit” at the top of your browser screen and click on “Preferences” and the following screen should appear.
Double click on “Advanced” then single click on “Cache” and you should see the following screen.
Click “OK” on any other open screens to save changes. Restart your Netscape and try to access your Home Banking site again.
If after following the required steps and you still have problems please email to: websupport@denvercommunity.coop